• Terms and Conditions

Swannies Pty Ltd ABN 51-110-098-407 t/as Swans Connect and Swans Limousines

P.O.Box 662, Winston Hills NSW 2153. Ph 1300-220221   bookings@swans.com.au

 

Office Address: 2/14-16 Stanton Rd Seven Hills NSW 2147

 

Swans Connect reserves the right, at any time, to modify, alter or update these terms of use. You agree to be bound by such modifications, alterations or updates.

 

Your booking is accepted subject to the terms and conditions stated below. By confirming your booking, you accept that these terms & conditions will apply.

All Prices shown are in Australian Dollars (AUD)

 

Any amendments to your booking after confirmation, can only be accepted subject to availability. Swans Connect reserve the right to apply additional charges if applicable for any amendment after confirmation.

 

Payment is by Credit Card only

Credit card payments are free of surcharge and are in Australian dollars. We accept Visa and MasterCard.

Every effort is made to provide the type of vehicle ordered, but in the event of mechanical breakdown or accident the next available vehicle will be used.

All vehicles are non smoking.

Wedding vehicles are supplied for a minimum of 3 hours

All Wedding bookings require a 50% deposit at time of booking and full payment must be finalised at least 28 days prior to your Wedding day.

Alcohol

Intoxicated passengers will not be permitted to enter the vehicles.

Consumption of alcohol in the vehicles is by prior arrangement. The person booking the vehicle takes full responsibility, that all alcohol brought and consumed in the hired vehicle, is done so by persons 18 years of age or older.

 

All Swans Vehicles have seat belts fitted for each passenger. Under current legislation, it is required that each passenger travelling in Swans vehicles, apply and fit the provided seat belt during travel, unless otherwise authorised.

Reservations

Swans Connect will accept any reservation made online no less than 24 hours before the pick-up time subject to availability and provided all of our terms and conditions are met, including, but not limited to, providing us with correct booking details and valid credit card details at the time of booking.

We cannot ensure availability when you phone at short notice or place a booking online with less than 24 hours notice. However, subject to availability we may be able to service your request.

We will contact you as soon as possible if your booking cannot be supplied and a full refund will be applied back to your credit card

No Shows

If you cannot locate your Driver, please call immediately on 1300 220 221

We will locate your driver and get you together. If you leave the agreed pick up point without calling, you will be billed for the full price of the ride. If we do not hear from you, the driver will wait up to 5 minutes at non airport pick-ups and between 20 minutes [domestic] and 30 minutes [international] for airport pick-ups after the booked pick-up time.

If the driver is unable to locate the passenger/s at the nominated pick up point, the driver will call the dispatch room, we will then try to reach you by calling you on your mobile phone or other number nominated by you at the time of booking.

 If we do not get a response we will then release the car and you will be billed for a No Show which will be the Full Price of the ride plus (any applicable tolls paid by driver).

If you authorize and agree to pay the waiting fee, the driver can wait up to 2 hours. If we do not hear from you after the time frame, we will contact you again and if no contact is made you will be billed for the ride plus the waiting time. Therefore a No Show fee is equal to the trip cost, plus the applicable wait time fee and will be charged when a passenger fails to arrive at the designated location.

Wait Time

A grace waiting period of 20 minutes for domestic flight arrivals and 30 minutes international flight arrivals is allowed following the requested pick-up time.

Train, ferry, bus and ships, billing will begin 10 minutes after the pick-up time requested.

A grace period of 20 minutes applies for Restaurant Connect Bookings

A 10 minute grace period is granted for all other pick-ups

Swans Connect cannot be held liable for circumstances or events that are beyond our control, including but not limited to, traffic delays, weather, illness or vehicle breakdown. In such circumstances, you must allow Swans Connect to do all things possible to resolve the problem and complete your hiring (e.g. if a vehicle breaks down, provide a replacement subject to availability). As part of our Terms and Conditions, Swans Connectreserves the right to employ sub-contract vehicles and drivers to complete your hire. Should a replacement vehicle not be available, a full refund will be credited back to your Credit Card.

Waiting time is charged at $1 AUD per minute


Damage to Vehicle and Equipment

The hirer of the vehicle is liable for any damage caused to the vehicle or equipment by the hirer or any passenger travelling with the hirer during the hire period. Any damage will be charged at cost plus administration fees if applicable and will be deducted from your credit card details supplied at the time of booking. Included are missing or broken glasses and these will attract a charge of $20.00 AUD per glass (DVD remote controls at cost of replacement).

 

Passenger Misconduct

The driver (chauffeur) or operator at the time of hire, may, at their own discretion, terminate the vehicle hire or eject any person or persons that are, in the drivers’ opinion, acting inappropriately and/or dangerously during the hire period. Swans Connect will not provide any refund for a terminated hire.

Cleaning Fees

 

Any additional cleaning fees due to inappropriate behaviour, illness or misuse of the vehicle during the hire period, will be charged at $250 for a full interior detail cleaning. Payment will be deducted from your credit card supplied at the time of booking, or for account customers paid on presentation of invoice.

Credit Card Transactions  (all prices in Australian dollars)

We will charge your card on the day booking is made. If you have made an online booking and submitted your credit card details to Swans Connect, you have agreed to be charged via your credit card. Any cash money given to the driver will be considered a gratuity and your card will still be charged.

Disputes

For Corporate clients with established corporate accounts, all charges of the invoice will be considered correct and due upon receipt unless we receive a written objection within 10 working days from the invoice date. Copies of the invoice/s under dispute should be faxed, emailed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non refundable.

All charges applied to the customer's credit card will be considered correct unless we receive a written objection within 30 working days from the travel date. Copies of the credit card statement should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non refundable.

All disputes should be forwarded to our billing department in writing at P.O. Box 662 Winston Hills, NSW 2153 or fax to +61 2 9838 8755 or swansaccounts@swans.com.au.

All disputes will be addressed in accordance with our Dispute Resolution Policy and Procedure.

 Collection Fees

You agree to pay all legal counsel fees, litigation fees, legal fees, costs, accounting fees, expenses and disbursements for all actions taken prior to, during and subsequent to the initiation of legal proceedings to collect payments due in case of non-payment

Payment Due Date

For Corporate clients with established corporate accounts, all payments should be received no later than 15 days from the invoice date. Payments not received within the time frame allowed shall incur interest charges added of 18% per annum charged monthly at 1.5%.

Tolls and waiting time

All road and airport tolls and waiting time are billed to the customer. Swans Connect will charge for all tolls and waiting time if any, to the designated destination. Tolls are also charged on northbound travel on Sydney Harbour crossings. These charges will be applied to your credit card at the completion of the booking.

Meet & Greet

For airport pick-ups, the driver will meet you displaying your name and flight number;

T1 (International Terminal 1) inside the terminal at customs exit of your flight.

T2 (Domestic Terminal 2) outside the terminal beside the car adjacent to Carousel 5

T3 (Domestic Terminal 3) inside the terminal at the bottom of the southern escalator adjacent to Carousel 5

Gratuity

Swans Connect does not apply any mandatory gratuities nor any hidden fees to clients however a tip can be given separately to the driver at the customer's discretion.

Baby Seats and Capsules

Swans Connect recommends that parents supply their own BABY SEATS & CAPSULES however we can provide one for an additional $45 charge. You must make the request at the time of booking. Please inform us of the age of the baby when booking.

Liability
 

Swans Connect does not accept liability for any loss or damage occasioned by a negligent act, or omission of any supplier or other third party. In circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements.

 Other Conditions of Booking
 

Food & Beverages are not to be consumed in any vehicle without prior approval. In such circumstances, payment of a bond may be required to cover the risk of damage to the vehicle. You are responsible for any damage in accordance with these terms and conditions.

In all cases, the driver of any vehicle will have the discretion to stop the vehicle and disembark those passengers engaging in unacceptable or unruly behaviour.

 Illegal Substances

 

The use of any form of illegal substance is not permitted in our vehicles and will result in the immediate termination of the hiring.

 

Important Note: Due to the length of the stretch limousines, access to some suburban streets and venues may be restricted and pick-up and drop offs at the front door may not be possible.

Quotation
 

Prices are current at the time of quotation and subject to availability at the time of booking. All quoted prices include GST and are in Australian dollars. Quotations are valid for a period of seven [7] days.  

Refunds Policy

Price of your trip (excluding tolls and waiting time if any) will be charged to your credit card at the time of booking. In the event that you do not travel with Swans the following will apply;

Should Swans Connect be unable to carry out or complete the booking once commenced due to unforeseen circumstances a full refund will be issued.

A full refund will be issued for any booking (excluding weddings or formals) cancelled up to 12 hours before the original requested time.

Bookings cancelled within 12 hours of the booked time will not be refunded.

 

All cancellations must be notified in writing by email bookings@swans.com.au

 
Weddings

Cancellations must be made 30 days prior to wedding in writing by email, otherwise, the balance of the total hire for the job is required to be paid in full. It should be noted that the deposit already paid will be forfeited to cover costs incurred and it is not transferable. Once you have confirmed and yourbooking and have outlined your time allocations for the day, any changes must be given in writing within 7 days of the wedding taking place. All payments must be paid in full no less than 30 days prior to the wedding day

All refunds will be paid directly to the credit card used for the initial booking

 

All cancellations must be notified in writing bookings@swans.com.au

                  

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